As the Director of Operations, Katie focuses on implementing and overseeing day-to-day back-end operations to ensure that the team’s performance exceeds industry standards and client expectations. Katie's diligent work ethic, attention to detail, and comprehensive understanding of the industry has been a key component in helping move the business forward. She strives to provide a high level of customer service and a positive team environment. When Katie isn't spending time with her husband and son, she enjoys spending time with her friends and traveling.